At Kabba Digital Store, we value your satisfaction and aim to provide high-quality office chairs and reliable service. If for any reason you are not fully satisfied with your purchase, our Return and Refund Policy ensures a smooth and transparent process.

1. Eligibility for Returns

Products are eligible for return within 30 days of delivery. To qualify, the item must be unused, in its original condition, and returned in the original packaging with all parts and accessories included.

2. Non-Returnable Items

Certain products may not be eligible for return, such as items marked as final sale, clearance, or those damaged due to misuse, neglect, or improper assembly.

3. Return Process

To initiate a return, please contact our customer support team at support@kabbadigital.store or call +1 838 381 4684. Once approved, we will provide instructions on how to return the product. Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.

4. Inspection and Approval

Once we receive the returned product, our team will inspect it to ensure it meets the return conditions. We will notify you of the approval or rejection of your return within 5 business days.

5. Refunds

If your return is approved, your refund will be processed to your original method of payment. Please allow 7–10 business days for the refund to reflect, depending on your bank or payment provider.

6. Exchanges

We currently do not offer direct product exchanges. If you wish to replace your item with a different model, please return the original product for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery with photos of the damage. We will arrange a replacement or a full refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or credit card provider. If the issue persists, contact us for assistance.

9. Cancellations

Orders can be canceled before they are shipped. Once an order has been dispatched, it must go through the standard return process.

10. Contact Us

For any questions or assistance regarding returns and refunds, please reach out to us at:

Address: 68-15 Exeter St, Flushing, NY 11375, USA
Phone: +1 838 381 4684
Email: support@kabbadigital.store